Delivery and Returns
D E L I V E R Y
Mainland UPS Courier Delivery for small and medium items is £4.95. We offer FREE delivery for all Sofa Tailor sofas, mirrors (unless specified) and also if the order value is over £75 and no items require a two-man service. Variations in shipping costs apply for areas outside of mainland UK and the Highlands, please get in touch with us at [email protected] to obtain a personal shipping quote. Any orders that have been placed for delivery outside of mainland UK prior to an agreed shipping quote will be contacted to discuss additional shipping charges.
Mainland UK Two-Man Delivery to the room of your choice for larger Items is £29.95 for single item deliveries and £59.95 for two or more items. Our courier service, ASH, will be in touch with you to arrange your delivery day once shipped.
If you live outside of mainland UK, please email [email protected] to obtain a seperate quote providing your full shipping address and the items you are interested in.
Please note that all of our deliveries take place between Monday and Friday.
When will my order be sent?
We aim to dispatch all standard orders received before 1pm on the same day. Once dispatched, please allow 2-5 working days for delivery. For items requiring the two-man service, please allow 7-14 working days. Our made to order Sofa Tailor service has a lead time of 6-10 weeks.
What if I am not at home when they deliver?
UPS Courier Delivery: You will be provided with a tracking number to help you keep track of your delivery. If you're unable to be in, then you are given the option of collecting from a pick-up point or you can simply wait for the 2nd delivery attempt on the next working day.
For our larger furniture items, you can arrange a suitable date when our courier gets in touch with you. Please note that there are charges for re-delivery if you're not in when they arrive, equal to the initial delivery charge.
R E T U R N S
Thank you for shopping with us and we hope that you love your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below.
What is your returns policy?
Returns and exchanges can be requested anytime up to 14 days after receiving your goods. Please email [email protected] detailing the original order number and the reason for the return or exchange, if it is being returned for any other reason aside from damage please be aware that the original delivery costs will be deducted. Our Customer Service Team will work with you to resolve the problem and will issue you a returns number and pre-filled returns form.
For Standard Delivery courier items, simply send the package back to us. You will be responsible for the cost. Please ensure you wrap the item safely as we need to receive it undamaged. You may prefer to use a tracked courier service to ensure it is securely returned to us. Please send returns to: Brissi Online Returns, Uniserve, London Mega Terminal, Thurrock Park Way, Tilbury, RM18 7HD.
For furniture or large items that require a two-man collection service, please call us to arrange collection. The returns cost for this is £29.95 for 1 item and £59.95 for 2 or more.
Once items have been returned to our warehouse and checked by our team, please allow 10 working days for your refund to be processed.
Please note that for hygiene purposes, certain products such as toiletries, must be returned with their seal and packaging unbroken.
Products which have been personalised, such as Sofa Tailor, or specially made for you cannot be returned.
Unfortunately, our stores are unable to accept online returns.
What if my goods are damaged when they arrive?
Our products team try to ensure your items are up to our standards before they are dispatched, however, on the rare occasion your item has arrived damaged, or if we've sent you the wrong item, please let us know within 24 hours of delivery by contacting the Customer Services Team on 01225 319058 or email [email protected] (Monday-Friday 10am-5pm). We will then arrange to collect the item from you and either arrange for a repair, give you a refund, or order you a replacement.
It's very important that you inspect your order upon delivery, and let us know if there are any faults straight away as we cannot accept any returns or exchanged beyond 14 days from delivery. We will also ask you to provide photos of the damage to speed up the response and allow us to improve, please email images to [email protected].