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Terms & Conditions
This document details our terms and conditions on the basis of which we supply our Products as listed on our website: www.brissi.com. Please read these terms carefully before ordering from us so that you understand our contractual relationship. We want you to be happy with our Products and are committed to working with you until you are. We have tried to write our terms below as simply as possible, but if you have any questions at all, please do not hesitate to contact us by emailing us at firstname.lastname@example.org or call us on 01225 319058.
1. Our Information
www.brissi.com is owned and operated by Brissi London Limited. Our company number is 5290899 and our registered office is at 196 Westbourne Grove, W11 2RH. Our VAT number is 850590524.
2. Orders and Contract
2.1 When you click on the "Place Order Securely" button at the checkout, you offer to buy the Products at the price indicated, including any delivery charges that may apply to your purchase. Full secure payment will be required once you have placed an order online. At the time of your order, you will receive an "Order Confirmation" email from us confirming that your order has been received.
2.2 All orders are subject to acceptance and availability of the Products. Whilst we endeavour to ensure that all Products are available at the time of ordering, we can sometimes sell quickly and may be unable to accept an order. If this is the case, we will inform you as soon as possible and provide a full refund.
2.3 Once your order has been dispatched, you will receive a "Dispatch Confirmation" email. The Contract between us will be formed at this point.
2.4 Your order will be sent to the address provided in your account details. Please make sure that all your details are correct, including address and telephone number. If you are ordering for delivery outside of mainland UK, please contact us directly to settle any additional shipping costs prior to ordering.
2.5 Title for the Product will pass to you upon receipt of the full payment.
2.6 The Product will be at your risk from the time of delivery to you
2.7 We reserve the right, under some circumstances and at our discretion, to cancel your order prior to shipping and issue you a full refund including any shipping charges.
2.8 By placing an order with BRISSI you are giving us permission to add you to our newsletter email database. You'll receive a welcome email promptly after your order and then all relevant future email updates. Should you wish to unsubscribe from this service you can do so at the bottom of any of our emails.
3.1 We take all reasonable precautions to ensure that Product details, descriptions and prices on the site are correct. However, we reserve the right to amend specifications of our Products without prior notice in relation to future sales. Any typographical or system errors in pricing will not be deemed part of the Contract. Please see section 7 for more information on this.
3.2 While every effort is made to ensure accurate colour reproduction, colours may vary according to the settings of your monitor, software or printer. Before ordering sofas or any made to order upholstery, we recommend that you request fabric swatches to confirm your colour and fabric choice..
3.3 Where our Products are made to order, the final dimensions will be within 1-2cm of the requested measurements.
3.4 It is your responsibility to check that all details on the order form are correct, including the exact specifications size of the Products and delivery address.
3.5 Our Products are sold for domestic use only. We are not responsible for any non-domestic or commercial use of our Products.
4.1 Either we or our nominated delivery partner will contact you to notify you when your Products are ready for delivery. In the case of a two-man delivery, we will arrange a time and date for delivery to the address specified by you.
4.2 You are required to take delivery on the date agreed between us. We reserve the right to charge you an additional re-delivery fee, if you are not present at the agreed delivery time. This payment will be due before redelivery. Whilst we try to accommodate specific delivery times, we cannot offer guaranteed time delivery slots.
4.3 Whilst we will make every effort to deliver your order on time, we will not be liable for any direct or indirect loss or damage incurred by you for failure to deliver within the stated time.
4.4 Our nominated delivery partner will deliver your order to any UK mainland address. Please have proof of identification ready at the point of delivery.
4.5 For two-man deliveries, our nominated delivery partner will deliver to your room of choice and assemble your purchase. Whilst our delivery teams are careful and professional, neither we nor they can be held liable for any accidental damage to your property or person.
4.6 You are responsible for checking the condition of the Products at the time of delivery, or within 24 hours of delivery. Any issues must be raised with our carriers and documented on the delivery note. We will resolve any issues that are presented at this time. Should you have any concerns prior to or following delivery please contact us on 01225 319058.
4.7 It is your responsibility to ensure that your order can be delivered safely into your property by two delivery people on the ground floor or via adequate stairs or elevator and without the need for any mechanical lifting equipment. This is particularly important when ordering large made-to-order items such as sofas and beds to make sure that they can be safely carried into your property through existing doors, stairs and hallways.
4.8 If we are unable to deliver large bespoke Products into your property or chosen room because of lack of access or space limitations, we reserve the right to (a) leave the Product on-site in your care (in the nearest suitable area, which may be outside the demise of your property) or (b) take the Product back to our warehouse at your own cost. You will be charged a fee for collection, storage and re-delivery to a suitable site.
4.8 If you cannot accept a delivery for any reason, including but not limited to lack of access to the property, we will be under no obligation to accept the return and refund the price you paid (unless the Consumer Contracts Regulations apply).
4. 9 Upon special request, we may agree to try and re-sell the Product on your behalf. We will endeavour to achieve the best price but cannot guarantee a minimum price to you. We will reimburse you pro-rata after deduction of reasonable storage, delivery and selling costs.
5. Returns and Refunds
5.1 We want you to be completely happy with your purchase. However, you have the right to cancel your order up to 15 days after the goods are delivered to you in accordance with Consumer Contracts Regulations 2013.
5.2 You must inform us of your decision to cancel your Contract by writing to email@example.com or by phone on 01225 319058. You will need to provide your name, address, phone number and email address, if applicable, and details of the order you wish to cancel. Alternatively we can email you a cancellation form upon request.
5.3 You should return the goods to us at your own cost within 14 days of the cancellation date and we will reimburse you within 14 days of receiving the cancelled item(s) or evidence of having returned the goods (eg proof of postage), whichever is the sooner.
5.4 When returning your item, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse. In the event of a larger item being returned, we will contact you directly to book a convenient collection time from your home address, which will be subject to a return fee.
5.5 We will reimburse you using the same method used to make the original payment including the cost of standard of delivery.
5.6 All returned items must be in a sellable condition, complete with all components and their original packaging. You have a legal obligation to take reasonable care of the Products while they are in your possession. For instance, when trying fashion accessories, make sure you are not wearing make-up, perfume or deodorant, which may leave a scent or marks. We reserve the right to make a deduction if the value of the returned items has been reduced as a result of your unreasonable handling.
5.7 Certain Products are excluded from our cancellation and refund policy. These include bespoke, tailor-made or personalised Products and Products where safety or hygiene might be compromised if their wrapping is broken, such as toiletries.
5.8 For all returns of non-faulty Products, you will be required to pay for the cost of returning the goods to us.
6.1 Our made-to-order sofas have a frame guarantee of 10 years from the date of delivery. All other furniture is guaranteed for one year. This guarantee is against faulty workmanship and/or faulty materials, with the exception of coverings and upholstery.
6.2 Our guarantee excludes fair wear and tear, neglect, misuse of your Products or accidental damage.
6.3 In the event of a claim under guarantee occurring, please contact firstname.lastname@example.org giving your order number, address, contact details and a summary of the problem with photographs if requested. We will then notify you whether the claim is approved via telephone or e-mail within a reasonable period of time and make arrangements for collection.
6.4 If the claim is approved, we will endeavour to repair the defective Product free of charge. If a repair is not possible you will be offered a replacement, or a refund if a suitable replacement cannot be found.
6.5 Our guarantees are limited to Products sold and retained in mainland United Kingdom and used solely for private and domestic purposes.
7. Price and Payment Methods
7.1 All prices are inclusive of VAT but may exclude delivery charges that will be added as set out in our delivery charges schedule. The total cost of your order is the price of the Product plus delivery. All prices are subject to change without notice.
7.2 Any customs or import duties levied once the package reaches your destination country will be your responsibility.
7.3 If a Product is listed at an incorrect price due to a system error, we have the right to refuse or cancel any order placed for such Products. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a refund to your credit card account of the same amount. We are under no obligation to provide the Product to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.
7.4 We accept MasterCard, Visa, Switch, Solo, Delta, Amex & Paypal as valid methods of payment. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We will not be notified of any reason for refusal.
8.1 Discount codes cannot be used in conjunction with any other offer. During our sale or promotional days, if our Products are already discounted your promotion or discount code will not be valid when purchasing sale items. Our promotional offers exclude gift vouchers, all furniture (except where stated) and made-to-order items. If you have a discount code this must be applied in the basket page prior to order placement. Promotions cannot be applied once an order has been placed.
8.2 Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. In the event of a refund, if the item was part of a promotion, then only the actual monies paid will be refunded.
9. Our Liability
9.1 Brissi shall under no circumstances be liable for consequential or indirect damage or loss. Financial liability is restricted to the price or part price paid for the Product purchased inclusive of delivery charge.
9.2 Nothing in this agreement shall limit our liability for death or personal injury caused by its negligence.
10. Force Majeure
10.1 Where, in spite of our reasonable efforts, we are unable to perform an obligation due to an event beyond our reasonable control, we shall not be deemed to be in breach of our Contract with you. This includes in particular (without limitation) deliveries affected by weather events, industrial action, natural disaster or limitations in the use of telecommunications networks.
11. Governing Law
Contracts for the purchase of Products through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
12. Copyright and Trademark
12.1 All intellectual property on our site, including images, technology and designs are owned or licensed by us.
12.2 The copying, modification, distribution or reproduction of any materials on our site is strictly prohibited. Images may be used, for press or social media, only where the Brissi brand is explicitly credited or linked directly to www.brissi.com. Please contact email@example.com with any requests to reproduce our imagery.
13. Variation and Severability
13.1 We may revise these terms and conditions at any time. The Contract between us will be subject to the terms and conditions in force at the time your order is placed.
13.2 If any of these terms and conditions are determined to be invalid or unenforceable, such term or condition will be severed from the remaining terms and conditions, which will continue to be valid to the fullest extent permitted by law.