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Terms and Conditions

Basis of Sale

When you click on "Place Order" at the checkout, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. Full secure payment will be required once you have placed an order on line.
If your order is accepted, you will be notified of this soon after you submit your order by clicking "Place Order". As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. We therefore retain the right to cancel the order and provide a full refund in accordance with our Errors Policy below.
No order is binding on you or Brissi until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.


We accept MasterCard, Visa, Switch, Solo and Delta as valid methods of payment.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.  All prices are subject to change without notice.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.


Goods will normally be despatched within 24 hours of receipt of your order.
If your order is likely to take any longer or in the unlikely event that any of the items you have ordered are out of stock, we will contact you. Delivery of made to order items depends on the supplier and we can check for the earliest delivery date and notify you.  We are not liable where any delay or failure in delivery is beyond our control.


You have a statutory right to cancel your order and receive a full refund for any item or service, apart from items personalised for you. You may cancel your order by sending us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. If you exercise your statutory rights to cancel you must immediately return the unwanted items following the packaging instructions in the Guarantee section below.

We hope you will love your Brissi purchase, but if you find it unsuitable or are not entirely satisfied, provided you notify us within 7 days and return it to us within 28 days unused and in its original packaging and in perfect condition, you will be entitled to a refund or replacement. Items of furniture, mirrors and lighting can be returned only if they are unused, undamaged and in their original packaging.

Please ensure that the product is packed and labelled carefully so that it is not damaged or lost in transit as the goods are at your risk until they are returned to us. We recommend using registered post and retaining the proof of postage. Please note that we cannot refund return delivery charges unless the item you received was damaged or faulty. Our products are guaranteed for 1 year. This guarantee is against faulty workmanship and/or faulty materials, with the exception of coverings. This guarantee does not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lighting, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by third party. This does not affect your statutory rights.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage airsing out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your statutory rights.


We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, appearing on this Website at a particular time, may not always reflect the position at the exact moment you place an order. In addition, while every effort is made to ensure accurate colour reproductions, colour may vary in accordance with the settings of your monitor, software or printer.


In the event a Brissi product is listed at an incorrect price due to technical error or error in pricing information, Brissi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Brissi shall issue a credit to your credit card account in the amount of the incorrect price.

Promotions & Discounts

Discount codes and promotions cannot be used in conjunction with any other offer. During our sale or promotional days, if our products are already discounted your promotion or discount code will not be valid when purchasing sale items.Our promotional offers exclude gift vouchers, all furniture (except where stated) and made-to-order items. Some promotional codes maybe used in store, see individual offers for details. To ensure you are signed up to receive our promotional emails, check your account online to make sure we have the right email address for you. If we have the correct address, check your spam filter to make sure that your internet provider is not holding our emails as spam. If you are still not receiving the emails, contact us either by email at sales@brissi.com or phone on 01225 319058 (Monday - Friday 9am to 5:30pm) and we will check that your account has definitely been set up to receive our emails.

10% off first order promotion - We reserve the right to remove this offer at any time. This offer can only be applied to your first online order for full price goods. The offer is not available during our sale period and cannot be used against items that are discounted or offered on a limited time promotion. Offer applies to accessories, lighting and mirrors. Excludes all furniture.


We do not seek to exclude or limit liability for death or personal injury arising from our negligence or that of our directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the goods or their use by you.

Refusal of Transaction & Eligibility of Purchase

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This Website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Brissi or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Brissi.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

The registered company address of Brissi London Limited is:

Brissi London Ltd
196 Westbourne Grove
W11 2RH

Company registration no 5290899
Vat registration number 850590524